You can respond to customers who message SF on Google!
Customers who discover your business on Google can see how quickly you respond. Responding to all customers helps builds trust and may encourage more customers to message your business.
Businesses that fail to respond to customers within 24 hours may have messaging turned off and will no longer receive messages or quote requests.
To learn more about Google`s messaging policy, visit https://support.google.com/business?p=messaging_policy